Welcome Address From The Chair
Director Insurance, Wealth Management & Financial Services
GUEST KEYNOTE ADDRESS: Change Your Approach To Customer To Get Results – How Innovation Is Transforming Insurance
Global Head of Customer Experience & Digital Strategy, Board Member & Advisor
Zurich Insurance Company
AI, DATA & MACHINE LERNING: Unlocking The Value Of Your Most Valuable Asset
Data has finally become the most valuable asset of most businesses. Nothing compares with the value you could bring to your customer and your business by simply using your data to its full capacity. Insurance companies are spending millions to unlock the potential of their data. AI and machine learning tools are being developed and implemented to crunch data, get insight into new products, customer behaviour, fraud prevention techniques and much more. RPA is the order of the day for most insurance and broker companies. Everyone has a Chief Data Office and a Head of AI these days. But what about results? Are the results coming in in line with your investment and efforts? Are you seeing huge paybacks from data? The sticking point is always the last mile: how do we turn this data into profit, revenue, happy customer experience and new business.
This panel is about using data for results. We plan to discuss strategies that work, show you parts of businesses that benefited from data and give you at least 3 innovative ideas you can take to your business for implementation tomorrow.
Data Innovation Analyst
Lloyds of London
Head of AXA Labs Europe
Director, Statistical Machine Learning
Finance Ethics Specialist
Real Life Case Study: Using AI to Automate Damage & Claims Management Process – Focus On Results
Drink Coffee, Network & Benchmark
BLOCKCHAIN IN INSURANCE: Practical, Results Oriented & Effective Strategies – What Can Blockchain Do For Your Business Today?
Everyone is investing in blockchain. The expectation is that distributed ledger will solve all our problems. Data will become clean, 100% accurate and instantly available thanks to blockchain. Your insurance business will be producing the most astonishing results thanks to blockchain. The world will become a better place because of blockchain. Sounds familiar? …. Now, how can you implement or even prepare for blockchain in your business? What is it that it can do for you and your business and your customers today? This panel discussion will challenge the now established belief in blockchain and it will be up to you to decide if your insurance company is in need of blockchain and why.
Life Insurance in Clicks
CEO & Co-Founder
CUSTOMER FIRST: Going Beyond Great Customer Engagement & Journey
Insurance companies are constantly challenging their competitors, old and new insurance companies, all by doing one thing – giving the customer what they want and making it easy to buy and use. Seems so simple. Innovation is easy when you know what the customer wants and how to sell it to them. And yet, many customers don’t trust insurance companies and don’t like to deal with them. Has the battle for customer been lost before it started? Will challenger instech startups simply take insurance customers away? Find out what the incumbents are doing to innovate and how they are revolutionising the customer journey today. Again, we focus on results, strategies that work and bring value to the business.
Head of International
CEO & Co-Founder
Lunch & Discover The Instech Ideas In The Exhibit Hall
Explore and network with dozens of start ups in the start up zone. Meet the speakers and advisory board members and make new contacts in the industry. Find your new partners, new jobs and new customers.
Panel: Results Driven Connected Claims & Fraud Prevention – What Is Possible?
Fraud & Intelligence Strategy
Great Lakes MGA Cockpit, Great Lakes Insurance
Innovate At Record Speed; An Insurtech Perspective
Irene van den Brink
Digital Insurance Group
A Lens On Scaled RPA in the Insurance Sector
Insurance is one of RPA’s biggest market sectors and the most established user base. Mark will discuss RPA and what a scaled deployment looks like highlighting the key benefits Insurance companies are experiencing as a result. This will include the augmentation of Cognitive and AI tools.
Simon will discuss AXA UK’s experiences on this journey and the value RPA brings. Simon will also outline some of the learnings and what they see is the most immediate potential for RPA moving forward .
Chief Business Architect
TELEMATICS & AUTO: Value Propositions & Business Models That Will Work In Driverless Shared Economy
Head of Connected Vehicles Research
Global Partnering Director, Connected Insurance
Director Investments and Digital Transformation
Group Strategy & Digital Transformation
Case Study: Customer First – What Does It Mean in Practice & What Does It Bring To A Business?
Coffee & Discover The Instechs In The Exhibit Hall
COMMERCIAL INSURANCE IN THE DIGITAL AGE: Proven Strategies & Results
HEALTH INSURANCE REVOLUTION: Discover New Value, Products & Roadmap For Health Insurance
Medical Director, Healthcare Analytics
Communication, Networking & How To Make Progress With People
Building and nurturing your network is a critical skill in this business environment. The good news is that it is a skill – you may be good and you can get even better – you may find some aspects of networking still a bit tricky and you can learn the skills tips and techniques that will get you to be amongst the best. In this keynote you will learn how to:
- Focus your strategic approach to support your business goals
- Leverage into those key ‘hard to get to’ influencers
- Leave a postive impact and keep important contacts ‘warm’ to future interation
In this informative, insightful and witty keynote you will come out with practical and pragmatic tips and techniques that you can instantly put to into practice at networking opportunities.