Instech Agenda

Every session is relevant, valuable and unique

08:00

Registration Opens

08:45

Welcome Address From The Chair

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Alex Foster

Director Insurance, Wealth Management & Financial Services
BT

09:00

GUEST KEYNOTE ADDRESS: Change Your Approach To Customer To Get Results – How Innovation Is Transforming Insurance

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Monika Schulze

Global Head of Customer Experience & Digital Strategy, Board Member & Advisor
Zurich Insurance Company

09:30

AI, DATA & MACHINE LERNING: Unlocking The Value Of Your Most Valuable Asset

Data has finally become the most valuable asset of most businesses. Nothing compares with the value you could bring to your customer and your business by simply using your data to its full capacity. Insurance companies are spending millions to unlock the potential of their data. AI and machine learning tools are being developed and implemented to crunch data, get insight into new products, customer behaviour, fraud prevention techniques and much more. RPA is the order of the day for most insurance and broker companies. Everyone has a Chief Data Office and a Head of AI these days. But what about results? Are the results coming in in line with your investment and efforts? Are you seeing huge paybacks from data? The sticking point is always the last mile: how do we turn this data into profit, revenue, happy customer experience and new business.

This panel is about using data for results. We plan to discuss strategies that work, show you parts of businesses that benefited from data and give you at least 3 innovative ideas you can take to your business for implementation tomorrow.

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Abigail Duske

Data Innovation Analyst
Lloyds of London

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Parul Kaul-Green

Head of AXA Labs Europe
AXA

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Yuanyuan Liu

Director, Statistical Machine Learning
AIG

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Duncan Minty

Finance Ethics Specialist

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Michael Muzio

Founder
Now4cover

10:00

Real Life Case Study: Using AI to Automate Damage & Claims Management Process – Focus On Results

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Alessandra Girardo

CEO, Kubris
Kiery Group

10:30

Drink Coffee, Network & Benchmark

11:00

BLOCKCHAIN IN INSURANCE: Practical, Results Oriented & Effective Strategies – What Can Blockchain Do For Your Business Today?

Everyone is investing in blockchain. The expectation is that distributed ledger will solve all our problems. Data will become clean, 100% accurate and instantly available thanks to blockchain. Your insurance business will be producing the most astonishing results thanks to blockchain. The world will become a better place because of blockchain. Sounds familiar? …. Now, how can you implement or even prepare for blockchain in your business? What is it that it can do for you and your business and your customers today? This panel discussion will challenge the now established belief in blockchain and it will be up to you to decide if your insurance company is in need of blockchain and why.

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David Williams

Technical Director
AXA

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Ken Marke

Blockchain Provokateur
B3i

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Emmanuel Moyrand

Founder
Monuma

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Ghanshyam Patil

Blockchain Lead
AXA XL

11:45

Life Insurance in Clicks

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Claudia Lang

CEO & Co-Founder
Community Life

12:00

CUSTOMER FIRST: Going Beyond Great Customer Engagement & Journey

Insurance companies are constantly challenging their competitors, old and new insurance companies, all by doing one thing – giving the customer what they want and making it easy to buy and use. Seems so simple. Innovation is easy when you know what the customer wants and how to sell it to them. And yet, many customers don’t trust insurance companies and don’t like to deal with them. Has the battle for customer been lost before it started? Will challenger instech startups simply take insurance customers away? Find out what the incumbents are doing to innovate and how they are revolutionising the customer journey today. Again, we focus on results, strategies that work and bring value to the business.

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Torquil McLusky

Managing Director
Pulse Insurance

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Steve Long

Head of International
Boughtbymany

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Claudia Lang

CEO & Co-Founder
Community Life

12:30

Lunch & Discover The Instech Ideas In The Exhibit Hall

Explore and network with dozens of start ups in the start up zone. Meet the speakers and advisory board members and make new contacts in the industry. Find your new partners, new jobs and new customers.

13.15

Chair

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Rob King

COO
Wzard Innovation

Panel: Results Driven Connected Claims & Fraud Prevention – What Is Possible?

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Adele Sumner

Fraud & Intelligence Strategy
RSA

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John Pyall

Great Lakes MGA Cockpit, Great Lakes Insurance
Munich Re

13:45

Innovate At Record Speed; An Insurtech Perspective

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Irene van den Brink

COO
Digital Insurance Group

14:00

A Lens On Scaled RPA in the Insurance Sector

Insurance is one of RPA’s biggest market sectors and the most established user base. Mark will discuss RPA and what a scaled deployment looks like highlighting the key benefits Insurance companies are experiencing as a result. This will include the augmentation of Cognitive and AI tools.

Simon will discuss AXA UK’s experiences on this journey and the value RPA brings.  Simon will also outline some of the learnings and what they see is the most immediate potential for RPA moving forward .

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Mark Brittain

Insurance Lead
UiPath

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Simon Clayden

Chief Business Architect
AXA UK

14:30

TELEMATICS & AUTO: Value Propositions & Business Models That Will Work In Driverless Shared Economy

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Tim Marlow

Head of Connected Vehicles Research
Ageas

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Paul Middle

Global Partnering Director, Connected Insurance
RSA

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Patrick Wirth

Director Investments and Digital Transformation
Group Strategy & Digital Transformation
Baloise Insurance

15:00

Case Study: Customer First – What Does It Mean in Practice & What Does It Bring To A Business?

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Dylan Bourguignon

CEO
so-sure

15:20

Coffee & Discover The Instechs In The Exhibit Hall

15.35

COMMERCIAL INSURANCE IN THE DIGITAL AGE: Proven Strategies & Results

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James Russell

CEO/Co-Founder
Brisk

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Tim Hardcastle

CEO
Instanda

16:05

HEALTH INSURANCE REVOLUTION: Discover New Value, Products & Roadmap For Health Insurance

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Peter Stockhammer

Managing Director
Generali Vitality

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Ayo Kazeem

Medical Director, Healthcare Analytics
Bupa

16:35

Communication, Networking & How To Make Progress With People

Building and nurturing your network is a critical skill in this business environment. The good news is that it is a skill – you may be good and you can get even better – you may find some aspects of networking still a bit tricky and you can learn the skills tips and techniques that will get you to be amongst the best. In this keynote you will learn how to:

  • Focus your strategic approach to support your business goals
  • Leverage into those key ‘hard to get to’ influencers
  • Leave a postive impact and keep important contacts ‘warm’ to future interation

In this informative, insightful and witty keynote you will come out with practical and pragmatic tips and techniques that you can instantly put to into practice at networking opportunities.

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Christopher Barrat

Partner
Greystone Consulting

17:40

End of Conference