Instech Agenda

Every session is relevant, valuable and unique

8:00

Registration Opens

8:30

Welcome Address From The Chair

Overview of the Latest Developments & Disruption Results In Global Insurance: What is Instech Doing For Insurance & How?

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Alexandra Foster

Head of Insurance & Finance Sector
BT

8:40

What's your, "Move 37"?

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Mark Evans

Marketing Director
Direct Line Group

9:10

What Does An AI-first Insurer Look Like? - Developing An Effective & Efficient Innovation & Disruption Strategy

Every financial institution, insurance company and broker are busy working out how to implement a successful innovation strategy. The bigger the company the bigger the challenge. So what is it that drives innovation and makes new ideas grow into new business and new revenue streams? Or should we be asking about what stifles innovation? The world of software is seeing a major change: A transition from a mobile first view to an AI first view. On the other hand, insurers are more open to embracing science, tech and innovation – a trend also known as instech. Join this keynote address to hear a review of some of the wonderful implications of an “AI first” approach in insurance. We will focus on:

  • Key factors driving innovation in the company
  • Choosing and working with start-ups
  • Building a culture of innovation and disruption
  • Making sure your team doesn’t treat innovation like a virus
  • Measuring results and profits of innovative ideas – what works?
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Reza Khorshidi

Head of Specialist Project Lab
AIG

9:40

Panel: How To Avoid Smothering Innovation In Your Insurance Business – Fostering Agility & Flexibility To Allow Startups To Flourish

Most large insurance companies have reacted to the disruption tsunami quickly and started investing in instech startups and innovation labs with great enthusiasm. Heads of innovation were hired, startup labs were equipped to grow and incubate the new and brilliant ideas. In the meantime, the instech startups kept coming up with interesting ideas, growing, getting customers, revenue, turnover, and even making a profit. Everything seemed to be moving in the right direction.

Then came the time of investing in promising and successful startups, where large insurance companies would by successful startups to integrate them into their businesses. And this is where things went unexpectedly wrong. Not always, but for many insurance companies these investments ended in the death of the startup. Shortly after they bought a promising, functioning and growing startup to integrate it into their large business process, the startup diminished, to become a small little cog in the great insurance machine, to eventually die a quiet death (not being properly noticed even then). So why does this happen? What is going wrong? How can you avoid this type of disaster? Should you ring fence your startup investments? Should you nurture them better and more intensively? Is the culture of your organization so different to the startup mentality, that smothering is inevitable, and bound to kill the innovator? This panel is about fostering agility and making sure startups flourish and make you the returns you expect.

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Reza Khorshidi

Head of Specialist Project Lab
AIG

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Matthew Jones

Investor
Anthemis Group

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Ed Bradshaw

Former Strategy Director
AXA UK & Ireland

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Mark Dowds

Chief Strategy Officer
Trov

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Pierre Suhrcke

Partner
Acorus Capital

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Matthew Kearney

Business Process & Strategy Director
NTT Data

10:10

Morning Coffee & Networking

NETWORKING FOR YOU:

Visit a selection of carefully selected technology innovators in the Instech exhibit hall. Build your network of contacts, find new talent, investigate and meet up with the most innovative and promising companies, and pick up new ideas. Who knows? You may even find new partners, or investment opportunities (or simply a great new job) that will change your life.  Study the list of Instech innovators in advance, to plan your networking and get the most out of all that is on offer. Because being proactive at this particular event could make a really big difference to your company, and indeed to your own future.

Exhibit Hall Themes:

  • Customer engagement, sales & marketing
  • Blockchain & payments
  • Risk modelling and management
  • Broker disintermediation and distribution
  • Peer – to – peer insurance
  • Payments & settlement
  • Fraud prevention & claims management
  • Data & big data collection, AI and analytics
  • Internet of things for insurance
  • On-demand insurance – Uberise your products today

10:40

Welcome from the Chair

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Alexandra Foster

Head of Insurance & Finance Sector
BT

10.45

SHOW & TELL: Discover the Instech Innovators – Customer Focus!

4 Presentations 8 minutes each from the most innovative and successful instechs. Examine their ideas & find a new partner, a new investment, a new solution. If you are an instech innovator and would like to show your idea to the leading decision-makers in insurance companies, investors and brokers, then this is an ideal opportunity for you to shine.

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Dirk Proessel

Chief Executive Officer
Finanzen.de

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Claudia Lang

Co-Founder
Community Life

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Lukas Ammann

Sales Director, Europe
dacadoo

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Øystein Drivflaadt

CTO
Intop

11.30

Building A Business Based On Radically New Ideas & Value Propositions: A Case Study From Trov

Trov is becoming one of the world’s leading insurance technology startups, poised to revolutionize the way people protect the things that are important to them. They have a genuinely innovative idea that is sweeping the market. Find out the details behind the idea, strategy and practical realities of global expansion of a startup.

  • Changing your approach to customer needs and expectation
  • Does the customer even know what they want?
  • Starting from scratch – no legacy, old systems or set ways of doing things
  • Coming up with new products that sell and answer the market needs
  • Customer journey – what matters and why?
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Mark Dowds

Chief Strategy Officer
Trov

12.00

Panel: Putting The Customer At The Centre Of Your Strategy – Does The Customer Really Know What They Want, & How Can You Tell?

Actions speak louder than words. Putting the customer at the centre of your strategy may sound like a great idea, but implementing it is another story. When was the last time your boss, or your boss’s boss, or even their biggest boss picked up the phone and rung a customer to ask them a few questions about their customer journey through their products and services? I bet most will answer never, or almost never. Everyone should be a Chief Customer Officer, or else the business is at risk. Giving customers what they want is the only way of making money and achieving growth. Yes, these statements are appealing and partly true. But then again. When Steve Jobs invented an iPhone and an iPad, the chances are no customer gave him the idea and a detailed description of what an iPad should do and how. So, does the customer always know what they want? Probably not. And especially not in insurance. This panel is about focusing on customers, building new customer experiences and getting the balance right between innovation, efficiency and listening to customers. Join the panellists to debate how your customer journey will define your business and your success:

  • Defining your customer journey strategy – what is most important in your business?
  • How to find out what the customer really wants?
  • Making insurance interesting and exciting to customers – not an easy task
  • What will make the biggest difference to the customer? Why?
  • Making the insurance journey fully digital – a road to success?
  • Anticipating and attracting new, younger customers – what will they want from insurance?
  • Maximising the use of technology and data in your customer journey strategy
  • Selling insurance and managing customer interaction on – email, facebook, twitter, instagram, whats app, snapchat – Is this feasible? How should you approach it?
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James Buchanan

Head of Strategy - Digital Design & Product
Aviva

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Stephen Ingledew

MD
Standard Life (formerly)

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Nicola Millard

Customer Insights & Futurology
BT

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Van Valdez

Head of Insight & Proposition
RSA

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Chris Atkinson

Head of Customer Distribution
Zurich

12.30

Who is driving the digital age? Is it technology, or people?

People aren’t just users, they are in the driving seat. The real importance of digital to business is not the emergence of new technology, it’s the empowering of people – employees, or consumers – to do amazing things. Although technologies such as the Internet of Things, machine learning, and Blockchain are potentially disruptive, they won’t work unless we adopt them. This is why people are the biggest disruptors of the digital age. How do we put people into the centre of the innovation process?

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Nicola Millard

Customer Insights & Futurology
BT

13:00

Lunch, Network & Benchmark

Customer Focus Stream

Product Focus Stream

14.00

Quick recap from the Chair

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Stephen Ingledew

MD
Standard Life (formerly)

Quick recap from the Chair

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Rod Willmott

Chief Wzard
Wzard Innovation

14.15

Panel: Building Your Customer Experience Through Brokers – Why Intermediaries Have A Bright Future In Insurance

The internet practically killed high street travel agents, it almost got rid of printed newspapers and it is currently trying to eliminate traditional medial sources like TV and radio channels. Intermediaries are suffering globally because we no longer need them or want to pay for their services. Does the same await insurance brokers? Which one of your children and grandchildren are going to ring up brokers or buy their insurance on the high street through a broker? The writing is on the wall surely. Or is it? Join this panel to hear if and why underwriters and brokers have a bright future.

  • Disintermediation – what is happening to brokers and why?
  • Does the customer want to deal with an intermediary?
  • How can brokers join the disruption revolution and what will digital broker look like?
  • Customer experience as the main point of focus for the broker of the future
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Matthew Unsworth

COO
Pen Underwriting

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Alan Hickman

Head of Digital Capability & Delivery
LV=

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David J Williams

David J Williams, Technical Director,
AXA Insurance

Panel: Changing Your Product Design Strategy – Will Predictive, Preventative & Minimally Viable Product Work For You?

The main advantage of any instech startup is its agility and ability to adjust to customer needs – within hours. This is why instechs have the power to be disruptive and build truly new customer propositions. The question is, why can’t the incumbent insurance companies implement such agility within their own businesses?
Many large insurance businesses treat innovation like a virus. First they ignore it, and then when an innovative idea begins to make an impact on the business, they get their immune system to suppress it, and eventually get rid of it. Sound familiar? So this panel is about coming up with new products and innovating, together with the customer. The product doesn’t have to be perfect to be introduced to your loyal customers for testing purposes. It just has to be good enough and interesting enough. In addition, this panel is also about making insurance preventative and predictive. No one wants incidents, and everyone wants a good outcome with minimal expense. This is why IOT will play such a huge role in preventative insurance. Join the panellists to debate the minimally viable product concept with the incumbents and the instechs.

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Bent Isachsen

Chief Operating Officer
StarStoneInternational

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Paul Etchells

Marine Innovation Programme Manager, RSA

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Adrian Thornycroft

Programme Director
London Market TOM Programme

14.45

Afternoon Coffee & Networking

15:20

Panel: Putting Data Analytics, IOT & AI Into The Core Of Every Customer Journey, Decision & Offering

Judging from the success and direction of the debates at our recent instechAI.com conference, held on March 27th in London, AI and IOT are set to make the most difference in insurance. Data analytics changes everything, and if machines can learn faster and faster, then every insurance company will quickly have a handle on its customers, products, requirements and needs. So join this panel to debate the pros and cons of using AI, the challenges of using IOT and the future of your team in light of the development of machine learning. We look at:

  • Developing an AI strategy that works in the short term – what is possible?
  • Building on your strength and infrastructure to integrate IOT into product design.
  • Ethical dilemmas of using AI to crunch customer data
  • Will AI get rid of jobs and how to get buy in from your team?
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Florian Graillot

Senior Associate
AXA Strategic Ventures

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Nigel Davis

Analytics Technology Director, Willis Towers Watson

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Michael Muzio

Founder
Now4Cover

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Evangelos Avramakis

Digital Catalyst Lead
Swiss Re

Panel: Turning Your Legacy Systems Into Competitive Advantage – How Do You Make Them Deliver Different Results?

Practically every COO, CTO and CIO would love to get rid of their company’s legacy systems. They are expensive, they stop innovation, they make everything take ten times longer and they go wrong far too often. Sound familiar? Yes, of course it does. The truth is, you can’t get rid of your legacy architecture and IT system, even with unlimited budgets, because it is often impossible or totally impractical. So this panel is about how to turn your legacy architecture and IT capability into a competitive advantage. Join the debate and get some truly innovative ideas on building products and making systems do new things with old infrastructure:

  • Building innovation based on existing infrastructure
  • Innovating with product and customer journey through your architecture
  • Integrating new things into your legacy system
  • Integrating startups and acquisitions into your systems
  • Building a culture of innovation in your operations and technical teams
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Michael Gould

Chief Operating Officer
Talbot Underwritting

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Barry Hawkins

Head of Dynamic Underwriting & Pricing,
AXA

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Simon Gregson

Chief Information & Operations Officer
Novae

16:00

SHOW & TELL: Discover the Instech Innovators – Customer Focus!

4 Presentations 8 minutes each from the most innovative and successful instechs. Examine their ideas & find a new partner, a new investment, a new solution. If you are an instech innovator and would like to show your idea to the leading decision-makers in insurance companies, investors and brokers, then this is an ideal opportunity for you to shine.

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Leon Butler

CEO
Riskwave

16:20

Guest Presentation: What Might The Future Look Like – The Need For Insurance Will Not Change But Everything Else Will

What will the insurance company and insurance customer experience look like in 2030? Not many companies think about this now, as they tackle the every day challenge of managing their business and introducing innovation to survive the instech tsunami. Most companies are focused on the 1-2 years ahead, if that.

This talk is about the long term future and how you could prepare for it now. Most of us will be close to retirement by 2030, but our respective companies will still be running and insurance will still be in demand. Our children and grandchildren will be interacting with the world in ways we can’t imagine, or can we? Any kids aged between 5 and 15 now who will be our new customers of the future will not learn to drive, will not insure much stuff other than a few very personal possessions, will not have houses to insure (because they are renting), will deal with everything “on the fly” and more than likely, will be having children in test tubes! Their jobs will be very different than today as well…

Join this talk to hear from Ken Marke who’s full time job is to think about the long term future of insurance at Ageas. Ken will share his views and predictions for the future. Do your kids and grandkids a favour, prepare for the future now so that it is easier for them in 2050!

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Ken Marke

Head of Strategic Futures
Ageas

17.00

End of Conference

HAVE WHAT IT TAKES? BECOME A SPEAKER

If you would like to become part of instech20/20 and speak at the event, please email us:

[email protected] or ring +44(0)7847617977

STRATEGIES, IDEAS AND CHALLENGES IN THE WORLD OF FINTECH FOR INSURANCE

This event is thoroughly researched, and carefully prepared to give you the strategies and ideas you need to move your business to the next level.

The agenda will focus on the following parts of insurance business, bringing you the best minds, strategies and solutions the world over:

  • User Experience & Customer Engagement
  • Blockchain Insurance – All You Need To Know About It
  • Big Data Technology & Practice
  • Mobile Insurance – How To Do It Well
  • Marketing & Product Distribution
  • Fraud Detection & Prevention
  • IOT, Connected Home, Car & Body
  • Claim Prevention & Management
  • Re-Insurance Partnering Through Technology
  • Peer-to-Peer Insurance
  • IOT and data mining in insurance
  • Fraud detection and prevention
  • Claim prevention and management
  • Marketing and product development
  • Data mining, pricing and risk modelling
  • New disruptive business models
  • Product innovation through technology
  • Using digital ecosystems to generate revenue
  • Digital engagement of the customer
  • Enabling insurance infrastructure/backend
  • Building a Peer to peer insurance model
  • Managing relationships with re-insurance platforms
  • Working with the insurance comparison sites
  • Fostering internal innovation
  • Using social media and unstructured data for profiling and risk modelling

ATTEND INSTECH20/20 TO GET TRUE VALUE & IDEAS

instech20/20 will give you invaluable insight into the strategies of your peers and competitors.

It will bring you up to date with the latest fintech technologies and ideas. You will meet amazing pioneers and innovators. Networking and bench-marking is second to none. Just imagine meeting 200 like minded insurance professionals who are all working on challenges and strategies similar to yours.